The FCC Fines Comcast $2.3M Over Billing Practices—But Is That Enough?


In May of last year, a woman in Florida added some Latino channels to her Comcast cable TV account. It was priced at around $10 a month. But when her bill arrived that summer, she claims, it said she owned more than $300, thanks to some equipment she never received and a Latino triple-play service that included voice service with international calling. She called customer service, but they said that they couldn’t explain how the new services were added to her bill—and that they couldn’t authorize a refund. She’d have to talk to the billing department for that. And so began a three hour stay in customer service hell that ultimately ended with her being transferred to a fax machine. Read More

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